Terms & Conditions

Welcome to Venus Gemstones. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read these Terms & Conditions carefully before using our services.

1. General Information

Website Ownership: This website is operated by Venus Gemstones. Throughout the site, the terms “we”, “us” and “our” refer to Venus Gemstones.
Agreement: By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.

2. Products and Services

Product Descriptions: We strive to ensure that all product descriptions are accurate. However, we do not guarantee that the product descriptions or other content on this site are error-free, complete, or current.
Gemstone Authenticity: We guarantee the authenticity and quality of our gemstones, and we source our products responsibly. However, we recommend that buyers conduct their own research before making a purchase.
Pricing: All prices listed on the website are in Canadian currency, and they are subject to change without notice.

3. Order Acceptance

Order Processing: All orders are subject to acceptance and availability. We reserve the right to refuse any order placed with us.
Cancellations: Orders once placed cannot be canceled once they have been processed for shipment. Please refer to our Refund Policy for further details.

4. Payment Terms

Payment Methods: We accept payments through e-transfer, debit cards and credit cards. All payments must be made in full before your order is dispatched.
Billing Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made on our website.

5. Shipping and Delivery

Shipping Policy: Shipping times and methods vary based on the destination. Please refer to our Shipping Policy for complete details.
Customs and Duties: International shipments may be subject to customs duties or other taxes. These charges are the responsibility of the buyer.

6. Returns and Refunds

Refund Policy: Please review our Refund Policy for information on returns, exchanges, and refunds.
Damaged Goods: If you receive a damaged item, please contact us immediately at 519-455-1199 or maggie@venusgemstones.com for assistance.

7. Intellectual Property

Ownership Rights: All content on this website, including text, images, and designs, are owned by or licensed to Venus Gemstones. Unauthorized use of this content is strictly prohibited.
Trademarks: All trademarks, logos, and service marks displayed on this site are the registered and unregistered trademarks of Venus Gemstones or their respective owners.

8. User Conduct

Prohibited Activities: You agree not to use the site for any unlawful purpose or any activity that could damage, disable, or impair the website.
User Content: Any content submitted by users (e.g., reviews, comments) must not violate the rights of any third party.

9. Limitation of Liability

Venus Gemstones will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of this website or products purchased from us.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Ontario, Canada. Any disputes arising out of or relating to these terms will be resolved exclusively in the courts of Ontario, Canada.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

12. Contact Information

For any queries regarding these Terms & Conditions, please contact us at maggie@venusgemstones.com