Privacy Policy

At Venus Gemstones, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from our website, maggie@venusgemstones.com.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Order Information: Items purchased, payment details (credit card number, expiration date), order history.
Device Information: IP address, browser type, time zone, and information about the cookies installed on your device.
Usage Data: Pages visited, time spent on the site, and links clicked.

2. How We Collect Information

We collect personal information when you:

Make a purchase or attempt to make a purchase.
Subscribe to our newsletter or promotional communications.
Engage with us through social media or customer service interactions.
Automatically through cookies and similar technologies as you browse our site.

3. How We Use Your Information

We use your personal information for the following purposes:

Order Fulfillment: Processing and delivering your purchases, including payment processing and shipping.
Customer Service: Providing support and responding to inquiries.
Marketing and Promotions: Sending promotional offers, product updates, and newsletters (with your consent).
Website Improvement: Analyzing site performance to improve user experience.
Legal Compliance: Complying with legal obligations, fraud prevention, and enforcing our Terms & Conditions.

4. Sharing Your Information

We share your personal information with third parties only as necessary to provide our services, such as:

Payment Processors: To securely process payments.
Shipping Providers: To fulfill orders and deliver products.
Marketing Platforms: To send promotional communications (with your consent).
Legal Requirements: When required by law or to protect the rights and safety of maggie@venusgemstones.com and others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccurate information.
- Request deletion of your personal information (subject to legal obligations).
- Opt-out of marketing communications at any time by following the unsubscribe link in emails.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their respective privacy policies when visiting.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at maggie@venusgemstones.com